Shipping Policy

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing your order for dispatch.

Orders are generally processed within 1–3 business days business days. Processing time may vary during weekends, public holidays, festive periods, promotional campaigns, or periods of unusually high order volumes.

Please ensure that all shipping and contact information provided at checkout is accurate and complete.

2. Shipping & Delivery Time

After your order has been dispatched, delivery usually takes approximately 3–7 business days business days, depending on your location and the courier service used.

Delivery timelines are estimates and may vary due to factors such as weather conditions, courier delays, public holidays, remote delivery locations, logistical issues, or other circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Shipping fees may vary depending on the delivery location, order value, product type, promotional offers, or other applicable factors.

Any applicable shipping charges will be clearly communicated before the order is confirmed.

4. Shipping Locations

We currently deliver orders to locations supported by our shipping and logistics partners.

Delivery availability may depend on the serviceability of your pincode or location. If a particular location is not serviceable, the order may not be accepted or may be cancelled and refunded as applicable.

5. Order Tracking

Once your order has been dispatched, you may receive shipping and tracking information through the contact details provided during checkout.

Where tracking information is available, you can use the tracking details provided by us or our logistics partner to monitor the status of your shipment.

Please allow some time for tracking information to become active after the shipment has been handed over to the courier.

6. Delivery Attempts

Our courier or delivery partner may make multiple attempts to deliver your order depending on their operational policies.

Please ensure that you or an authorized person is available to receive the shipment at the provided delivery address.

If a shipment cannot be delivered because the recipient is unavailable, the address is incorrect, the phone number is unreachable, or delivery is otherwise unsuccessful, the courier may return the package to us.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including the correct name, house or flat number, street, city, state, pincode, and contact number.

Bellavique will not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or outdated address information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.

8. Delayed Deliveries

Although we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control.

These may include severe weather, transportation disruptions, public holidays, high order volumes, regional restrictions, technical issues, strikes, natural events, or other unforeseen circumstances.

If your order is significantly delayed, please contact our customer support team so that we can assist you with the available information.

9. Damaged Packages

If you receive a package that appears damaged, opened, tampered with, or otherwise compromised, please inspect the shipment carefully before accepting it where possible.

If the product inside is damaged, please contact us as soon as possible with your order details and supporting photographs or videos so that we can review the matter and provide appropriate assistance.

Claims may be subject to verification and the terms of our applicable return or replacement policy.

10. Lost or Missing Shipments

If your tracking information indicates that your shipment has been delivered but you have not received it, please contact us promptly.

We may coordinate with the relevant courier or logistics partner to investigate the delivery status.

Resolution of lost or missing shipments may depend on the investigation and confirmation provided by the shipping partner.

11. Delivery to Remote Locations

Orders placed for remote, rural, or difficult-to-service locations may require additional delivery time.

Delivery availability and estimated delivery timelines may vary depending on courier serviceability in the destination area.

12. Cancellation After Dispatch

Once an order has been processed and dispatched, cancellation may not be possible.

If you wish to cancel an order, please contact us as soon as possible after placing the order. Any cancellation request will be subject to the status of the order and our applicable cancellation policy.

13. Returns & Refunds

Shipping-related matters involving returns, replacements, exchanges, or refunds are governed by our applicable Return and Refund Policy.

Customers are advised to review the relevant policy before initiating a return or refund request.

14. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, logistics partners, business practices, services, or applicable requirements.

When changes are made, we will update the "Last Updated" date displayed at the beginning of this policy.

We encourage customers to review this page periodically for the latest information.