Refund Policy

1. Eligibility for Returns

Products may be eligible for return or replacement if they are received damaged, defective, incorrect, or otherwise qualify under our applicable return conditions.

To be eligible for a return or replacement, the product should generally be unused, in its original condition, and accompanied by the original packaging, tags, invoices, or other relevant documentation where applicable.

Certain products may not be eligible for return due to their nature, condition, hygiene considerations, or other applicable restrictions.

2. Return Request Period

If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, please contact us within 7 days of delivery.

Requests received after the applicable return period may not be accepted unless otherwise required under applicable law.

3. Damaged or Defective Products

If your order arrives damaged or defective, please contact us as soon as possible after receiving the shipment.

To help us review the issue, we may request photographs or videos of the product, packaging, shipping label, and any visible damage.

After reviewing the request, we may offer an appropriate resolution, which may include a replacement, refund, or other suitable solution, depending on the circumstances.

4. Incorrect Products

If you receive a product that is different from the product you ordered, please contact us promptly with your order details.

Once the issue is verified, we may arrange for the incorrect product to be returned and provide a replacement or refund, as applicable.

5. Products That Cannot Be Returned

Returns may not be accepted for products that have been used, washed, altered, damaged after delivery, or otherwise not maintained in their original condition.

Products that are missing original packaging, tags, accessories, or other components may also be ineligible for return where applicable.

We reserve the right to evaluate each return request based on the condition of the product and the circumstances of the request.

6. Return Shipping

Where a return is approved because the product was damaged, defective, incorrect, or otherwise qualifies under our return policy, we may provide instructions regarding the return shipping process.

For other types of returns, applicable shipping charges or return shipping costs may be the responsibility of the customer.

Please do not send a product back without first contacting us and receiving return instructions.

7. Refund Process

Once an approved return has been received and inspected, we will review the product and determine whether the refund conditions have been satisfied.

If the refund is approved, the applicable amount will be processed using the original payment method where possible.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other financial institution.

8. Refund Amount

The amount refunded will depend on the nature of the approved refund and the applicable terms of your order.

Original shipping charges, additional services, or other non-refundable charges may not be refundable unless otherwise applicable.

9. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

An order may be cancelled only if it has not already been processed, packed, or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

10. Exchange or Replacement

Where applicable, an eligible product may be replaced or exchanged depending on product availability and the circumstances of the request.

If the requested replacement product is unavailable, we may provide another appropriate resolution, including a refund where applicable.

11. Refunds for Failed Deliveries

If an order is returned to us because it could not be delivered due to an incorrect address, repeated delivery failure, refusal to accept the shipment, or other circumstances attributable to the customer, refund eligibility may be assessed based on the circumstances.

Any applicable shipping or return-to-origin charges may be deducted from the refundable amount where permitted.

12. Refund Delays

If you have been notified that your refund has been processed but the amount has not yet appeared in your account, please first check with your bank or payment provider.

If the refund is still not received after the applicable processing period, please contact us so that we can assist you.

13. Promotional and Discounted Orders

Products purchased during promotional campaigns, discounts, special offers, or other promotional events may be subject to specific return or refund conditions communicated at the time of purchase.

Promotional terms will apply where they differ from the standard return or refund conditions.

14. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices, products, services, return procedures, or applicable requirements.

When changes are made, we will update the "Last Updated" date displayed at the beginning of this policy.

We encourage customers to review this page periodically for the latest information.